Welcome to Noel Merchandise Kenya's FAQ page! We’ve compiled answers to the most common questions about our branding, printing, and merchandise services. If you need more information, feel free to contact us directly.
We specialize in a wide range of branding and printing services, including:
We are a Kenyan-based branding company, and we provide nationwide delivery. Our physical location will be shared upon request, but you can always reach us online via:
Yes! We provide branding and delivery services across Kenya. No matter your location—Mombasa, Kisumu, Nakuru, Eldoret, or anywhere else—we’ll deliver your branded merchandise right to your doorstep.
Placing an order is quick and easy! Just follow these steps:
Yes, we can provide samples upon request. Sample production may attract a minimal fee, depending on the product type and design requirements. Contact us for more details.
Our prices vary depending on order size, material, and customization requirements. We offer affordable and competitive rates while ensuring top-notch quality.
To get a tailored quote for your project, please visit our Request a Quote page or contact us directly.
We offer flexible and convenient payment options, including:
We’ll share detailed payment instructions when you place your order.
Yes, we require a 50% deposit before starting production. The balance is payable upon completion and before delivery or pickup.
This policy helps us secure materials and maintain efficient production timelines.
No, we maintain transparent pricing with no hidden charges. All costs are communicated upfront during the quotation stage.
The production time depends on the order size and customization complexity. Here are average turnaround times:
For urgent orders, we offer priority services at an additional cost.
Yes, we provide order tracking for your peace of mind. After placing your order, you’ll receive regular updates on its progress.
Absolutely! We partner with reliable delivery services to ensure safe, timely delivery across the country.
We deliver to cities like:
We strive to deliver all orders on time. In case of unexpected delays, we’ll notify you immediately and provide an updated delivery timeline.
Yes! You can provide your own design or logo in a high-resolution format (PDF, PNG, AI, or EPS).
If you don’t have a design, our creative team can assist with professional designs based on your brand guidelines.
Your satisfaction is our top priority. We provide design previews for approval before production. If you’re not happy, we’ll revise the design until you’re satisfied.
Yes! We cater to events like:
Bulk discounts are available depending on the quantity and customization details.
We only accept returns in the event of:
All return requests must be made within 7 days of delivery. Items must be unused and in their original packaging.
Yes, but cancellation policies apply:
Contact us immediately if you wish to cancel.
Refunds are only applicable for:
Refunds are processed within 5-7 business days of approval.
If you experience any issues while placing an order:
We take data privacy seriously. All information shared with us is:
